We want you to be completely satisfied with your purchase from Magplayer. If you are not satisfied with your purchase, we offer a 14-day return policy for most of our products. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
The following conditions do apply:
You must make contact with us within 14 days of receiving your order magplayertoys@gmail.com.
Proof of purchase will be required in the form of your Magplayer order number.
Items must be unused and in original undamaged packaging for a credit note to the product value to be issued.
Shipping back to magplayer will be at your expense for change of mind.
Please ensure that items are well packed and returned to us with a trackable shipping service to ensure a safe journey.
The credit notes will only be issued once the product is received and inspected by us.
Please allow up to ten (10) Business Days for your credit note to be issued.
We do not offer change of mind credit notes on discounted items; items that have been purchased as part of a sale; items that have been won as part of a giveaway or competition.
Products are considered faulty if they are received damaged, or if they break within 14 days of receiving your order. Warranty does not apply if damage is caused by:
Incorrect assembly
Inadequate storage
Inappropriate cleaning products used
Misuse
Abuse or neglect
Failure to follow recommended maintenance guidelines
If you receive a faulty or damaged item simply emailmagplayertoys@gmail. Please ensure your email includes the following information
Your full name and email
Location
Order number or name of store you purchased through
Photos/videos of your concerns
We will aim to respond to your request for assistance within 3 business days. If needed we may request additional photos/videos before a resolution can be proposed. All concerns are reviewed on a case by case basis.
Magplayer will do its best to offer like for like replacement for any tile that they deem unplayable, damaged or faulty.
Due to the nature of the material our tiles are made from they can sometimes become marked during the manufacturing or packing processes. These slight imperfections are somewhat unavoidable and if they do not affect the playability of the tile they may not necessarily be considered for replacement.
If replacements / exchanges or returns are being conducted due to Magplayer sending out the wrong item or a faulty or damaged item, Magplayer will cover all shipping costs involved.
Disclaimer:
Magplayer at their discretion have the right to reject returns outside the return period or items which are returned that have been used and not in their original condition (including all original product packaging).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please email us at magplayertoys@gmail.com with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will initiate a refund to your original payment method. Refunds may take several business days to process depending on your payment provider.
Please note that we are not responsible for the cost of return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please email us at magplayertoys@gmail.com within 7 days of receiving the item. We will provide you with a return shipping label and instructions for returning the item. Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
If your item is damaged or defective due to a manufacturing defect, we will replace the item at no cost to you. If your item is damaged or defective due to misuse or accidental damage, we may not be able to offer a replacement or refund.
We will process your return request within 48 hours after receiving the email. Refunds will be credited back to the bank account via the original payment method within 7-15 days of approval.
Contact Us
If you have any questions or concerns about our shipping and returns policy, please contact us at magplayertoys@gmail.com. We are always happy to help. Thank you for choosing Magplayer.